With any purchase over $150
Free Worldwide Shipping
holiday Break
Orders placed at the moment will be dispatched on the 6th of January when we return from our break.
Thankyou for your understanding!
Shipping Rates & delivery times
- Free postage with any order over $150
- $15 postage for any order under $150
- Expect your order to be dispatched within 1 - 2 business days from our Auckland studio, we send with NZ post.
- If you would like to pick up your order from our Grey Lynn Studio, just get in touch to arrange a time.
We work with DHL to get your knits to you quickly, no matter where you call home.
- Free Express shipping via DHL with any order over $150
- $25 Express shipping via DHL for any order under $150
- DHL can deliver to any address: residential street addresses, Post Office Boxes, and Parcel Lockers are not a problem.
- Expect your order to be dispatched within 1 - 2 business days from our Auckland studio.
- Once dispatched, expect your delivery to be delivered within 2 - 5 business days, depending on your location. Some metro areas will receive your delivery the very next day.
- For more accurate delivery estimates based on your location, don't hestitate to get in touch.
- All prices are inclusive of GST, and you will not be charged any additional charges at the Australian border.
- Free Express shipping via DHL with any order over $100 USD
- $25 USD Express shipping via DHL for any order under $100 USD
- Expect your order to be dispatched within 1 - 2 business days;
and delivered within another 3 - 10 business days.
This is dependant on your location, and can be subject to delays during peak times. Please get in touch if you need your parcel by a particular time and we will endevour to give you a more accurate delivery estimate.
No unexpected charges:
- Prices listed include shipping, taxes, and duties, so there will be no additional charges when your shipment arrives in the United States.
- Free Express shipping via DHL with any order over £100.
- £25 Express shipping via DHL for any order under £100.
- Expect your order to be dispatched within 1 - 2 business days;
and delivered within another 3 - 10 business days.
This is dependant on your location, and can be subject to delays during peak times. Please get in touch if you need your parcel by a particular time and we will endevour to give you a more accurate delivery estimate.
No unexpected charges:
- Prices listed include shipping, taxes, and duties, so there will be no additional charges when your shipment arrives in the UK.
- Free Express shipping with any order over $150 NZD
- $25 Express shipping for any order under $150 NZD
- Shipping is tracked and express with DHL
- Expect your order to be dispatched within 1 - 2 business days
VAT / Customs / Duties
- Our prices do not include taxes like VAT, this may be charged at the border when your order arrives. Francie is not responsible for any customs or duties payments.
- Border charges that go unpaid will result in the shipment being returned to sender. Only a refund of the order, less return shipping costs, can be given in this case.
- For more information get in touch with us, or your local border authority.